As the Client Service Manager at SFL, I strive to be a compassionate, empathetic listener and to ensure that your experience at SFL is a smooth one. We work together to not only meet your expectations, but to exceed them. For the past 12 years, my solution-oriented nature and attention to detail has been my strongest asset when working with clients. I believe that the best experiences are backed by a responsive and agile team that works diligently to respond to your every need. I see this as a guiding principle and an integral aspect of how our law firm responds effectively to each client’s case.
Graduating from George Brown College, I strive to make sure every client’s needs are met by not only hearing but truly listening to each situation. The vicarious joy obtained from helping others has always been my greatest motivation. As the first person you’ll likely speak to, I endeavor to be an effective listener and actively work to understand and fulfill your individual needs. I employ compassion and empathy as daily tools to help you manage this highly emotional and difficult time. My goal is to reduce any intimidation, friction or stress that can so often be associated with legal procedures.
Outside of work I enjoy caring for my pets and brainstorming new chocolate recipes. My love of chocolates has been a constant my whole life and so it followed that I would go on to obtain my professional chocolatier certificate at George Brown College. Besides, when going through an emotional time, some quality chocolate always helps.